Refund & Return Policy

Effective Date: 11th October 2025
Last Updated: 11th October 2025 

At ASM Safety Solution (“Company”, “we”, “our”, or “us”), customer satisfaction and product quality are of utmost importance to us. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be considered for purchases made through our website www.asmsafetysolution.com (the “Website”).

Please read this policy carefully before making any purchase.

 

 

1. General Policy

All orders placed on our Website are final and non-refundable once confirmed.
However, in rare and exceptional circumstances, refunds or returns may be considered solely at the discretion of the Company’s Head Office.

No third-party, regional distributor, or delivery partner is authorized to approve or process refunds or replacements on behalf of the Company.

 

2. Eligibility for Return or Replacement

A return or replacement request may be considered only under the following conditions:

  • The product received is damaged, defective, or not as described on the Website.

  • The product is unused, unworn, unwashed, and returned in its original packaging with all tags and labels intact.

  • The request is raised within 48 hours (2 days) of delivery, accompanied by clear photographs or video proof of the issue.

All claims are subject to verification and approval by our quality inspection team at the Head Office.

 

3. Non-Returnable Products

To ensure hygiene and safety, the following items are not eligible for return or refund under any circumstances:

  • Footwear showing signs of wear, use, or tampering

  • Customized, discounted, or promotional items

  • Products damaged due to improper use, negligence, or accident

  • Products without original tags, packaging, or invoice


4. Return Process (If Approved)

If your request meets the eligibility criteria:

  1. You will be notified by our support team with a Return Authorization Number (RAN) and the official Head Office return address.

  2. You must ship the product to our Head Office using a reliable courier service at your own cost unless otherwise specified.

  3. The product will undergo a quality inspection upon arrival.

  4. Once approved, the Company may, at its discretion, offer:

    • A replacement for the same product,

    • A store credit/voucher for future purchase, or

    • A partial or full refund (only in exceptional cases).

All decisions regarding refunds or replacements are final and binding as determined by the Company’s management.


5. Refund Method (If Applicable)

Approved refunds, if any, will be processed within 10–15 working days after the returned product is received and inspected at our Head Office.

Refunds will be issued only through the original mode of payment or as a store credit, as decided by the Company.

Please note:

  • Shipping, handling, and COD charges are non-refundable.

  • The Company is not responsible for delays caused by banks, payment gateways, or courier partners.

 

6. Products Damaged in Transit

If a product arrives visibly damaged due to transit, customers must:

  • Reject the delivery and inform us immediately via email or WhatsApp within 24 hours, with photos or videos of the damaged packaging/product.

  • No claim will be entertained without timely photographic proof.

Such cases will also be evaluated at the discretion of the Head Office.

 

7. Cancellation Policy

Orders once placed cannot be cancelled after confirmation.
However, in exceptional cases, order cancellation may be permitted before dispatch at the discretion of the Company’s Head Office.

Approved cancellations will incur a transaction fee deduction (typically 2–5%) depending on the payment method used.

 

8. Company’s Discretion Clause

All refunds, returns, replacements, or cancellations are subject to approval from the Company’s Head Office located at:

[Insert Complete Office Address]

The decision of the Company’s Head Office will be final, conclusive, and binding on the customer.
No local representative, retailer, or courier agent is authorized to make any commitments regarding returns or refunds.

 

9. Contact Information

For any queries or return-related concerns, please contact our customer support:
📧 Email: [insert support email]
📞 Phone/WhatsApp: [insert helpline number]
📍 Head Office Address: [insert full address]

Our team is available Monday to Friday, 10:00 AM – 6:00 PM (IST).

 

10. Legal Disclaimer

This Refund & Return Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

The Company reserves the right to amend or modify this policy at any time without prior notice. Updates will be posted on this page with a revised effective date.